Support
Something wrong with a booking, a refund or your account? Email us and a human will reply — usually the same day, always within two business days.
support@sportel.pkInclude your phone number and the booking date so we can find it quickly.
Common questions
I need to cancel a booking
Open the booking in the app and tap Cancel. Each venue sets its own cancellation window, shown before you pay and on the booking itself. If you cancel within that window the refund lands in your Sportel wallet immediately.
Where is my refund?
Refunds are returned as wallet credit and apply automatically to your next booking. If a venue cancelled on you, closed unexpectedly or the court was unusable, you're entitled to a full refund — email us and we'll chase the venue on your behalf.
A player or venue behaved badly
You can report a message or block a player directly from any chat. Tell us as well — we review every report and act on the ones that break our terms.
I want to delete my account
Settings → Privacy & data → Delete account, in the app. It's permanent and removes your profile, messages and personal details. Spend any wallet credit first — it can't be transferred or paid out.
Is my card safe?
Card details go straight to Stripe and never touch our servers. We only store a payment reference and the last four digits.
Run a venue?
Venue partners get a direct line — email the same address and mention your venue name, or read about listing on Sportel.
See also Privacy Policy · Terms of Service